The Joint Admissions and Matriculation Board (JAMB) has reviewed its policy to allow candidates who have genuinely lost access to their registered phone numbers or email addresses to update their details through a controlled process.
JAMB announced the policy change on Monday via its official X account, stating that the service commenced on September 21, 2026.
The Board said the service would be available only at designated JAMB Computer-Based Test (CBT) centres, including State Offices where applicable.
According to JAMB, the facility is intended for candidates who have genuinely lost access to the GSM numbers or email addresses registered with the Board.
Candidates seeking to update their details will be required to undergo strict identity and biometric verification before the changes can be made.
“Please note: The service can be accessed only once and is subject to strict identity and biometric verification,” JAMB said.
The Board advised candidates to visit only designated JAMB centres and warned against using unauthorised individuals or channels to update their registered information.
“For your security, use only designated JAMB centres and avoid unauthorised persons or channels,” it added.
JAMB said the initiative was being implemented under its JCARE and JAMB Updates programmes.
Under the revised policy, eligible candidates can request changes to their registered GSM number, email address or both through the designated centres.
However, JAMB stressed that the service is a one-time facility and that all requests remain subject to identity and biometric verification.
