The Nigeria Immigration Service (NIS) has asked Nigerians in the United Kingdom who completed their Contactless Passport Applications but are yet to receive their passports to submit their details for resolution.
The Service made the announcement in a post on its X handle on Sunday, directing affected applicants to complete a Contactless Passport Application Resolution Form.
The NIS said the move was part of efforts to identify and resolve outstanding issues affecting passport deliveries.
“Are you in the United Kingdom and have completed your Contactless Passport Application but yet to receive your passport?
“Kindly submit your details using the form below.
“The Service values your patience and understanding as we are currently working to resolve all issues,” it stated.
According to the resolution form, applicants are required to provide their full names, contact details, application numbers, reference numbers and current location in the UK.
Applicants must also indicate whether they sent a self-addressed envelope, along with their old passports, to the Nigerian High Commission and whether they have tracked their passport applications.
The NIS said the link to the resolution form was available on its official X handle.
It added that complaints submitted through the form would be collated and reviewed three working days after submission.
The development comes days after the NIS announced the deployment of a passport intervention team to four UK cities to assist Nigerians with new passport applications, renewals and the resolution of pending applications.
The intervention exercise is scheduled to take place in London and Manchester from September 7 to 19, and in Aberdeen and Cardiff from September 21 to 26.
The Service said the exercise was aimed at addressing outstanding passport applications and improving passport services for Nigerians in the UK.
It advised applicants seeking new passports or renewals to apply and make the required payments through the NIS Passport Application Portal ahead of the intervention exercise.
