The Lagos State Traffic Management Authority (LASTMA) has launched a new 3367 toll-free short-code hotline aimed at strengthening emergency response, improving traffic management and encouraging greater public participation in road transportation across the state.
The General Manager of LASTMA, Olalekan Bakare-Oki, announced the initiative in a statement issued on Sunday in Lagos.
According to Bakare-Oki, the new 3367 short code replaces the agency’s former long-service code platform with a more accessible, technology-driven and user-friendly communication system.
Available free of charge to subscribers on MTN, Glo and 9mobile (formerly Etisalat/T2), the hotline enables residents to report traffic-related emergencies without incurring any call charges.
Through the platform, road users can promptly report incidents such as vehicle breakdowns, road traffic crashes, disabled articulated vehicles, stranded tankers, traffic obstructions and other emergencies requiring immediate intervention.
Bakare-Oki added that the hotline would also provide members of the public with a direct channel to report the conduct, professionalism and operational activities of LASTMA personnel, reinforcing transparency, accountability and service delivery within the agency.
To promote inclusivity, callers can communicate with hotline operators in English, Yoruba or Pidgin English, ensuring that language barriers do not hinder the reporting of emergencies.
Describing the initiative as a major milestone, the LASTMA boss said the agency remains committed to safeguarding lives, easing vehicular movement and building a more responsive, technology-driven and citizen-centred traffic management system.
He noted that the introduction of the 3367 hotline reflects LASTMA’s determination to leverage digital innovation in tackling Lagos’ transportation challenges while fostering stronger collaboration with the motoring public.
“The inauguration of the 3367 toll-free short-code hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State. It provides residents with a direct, convenient and cost-free channel through which incidents requiring immediate intervention can be promptly reported,” he said.
Bakare-Oki also stressed that the rapid growth and complexity of Lagos, one of Africa’s largest megacities, require a proactive, technology-enabled traffic management system capable of responding swiftly to evolving transportation challenges.
He assured residents that all reports received through the 3367 platform would be handled professionally, confidentially and with due diligence before being forwarded to the appropriate operational units for immediate action.
